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We’d love to hear from you! Whether you’re eyeing your next statement piece, have a question about an order, or just want to say hello — we’re here to make your jewelry journey as flawless as our diamonds.
📍 Visit Us Kerence Mahipalpur, New Delhi – 110038, India
📧 Customer Support Reach out anytime at We reply within 24 hours — because you deserve nothing less
📞 Call Us +91-8285955196 Monday–Saturday, 10 AM – 7 PM
Stay Connected Follow us on Instagram, Facebook & Pinterest — for sneak peeks, styling tips, and behind-the-scenes sparkle!
Frequently asked question
How do I track my order?
You will receive an email and SMS once your order is confirmed and shipped.
Use the tracking link provided in that message to monitor delivery status. If the status shows “Delivered” but you haven’t received it, please contact us within 48 hours via support@kerence.com or WhatsApp at +91‑XXXXXXXX.
Complaints after 48 hours may not be considered
Can I change my shipping address after placing the order?
Yes, but only before your order is packed.
Contact us immediately at support@kerence.com or on WhatsApp to request an address update.
What are the delivery timelines and charges?
We ship within 24 business hours.
Standard delivery across India takes 3–7 business days, Free standard shipping on orders above ₹999
Which courier services do you use?
We partner with top couriers like Bluedart, Xpressbees, Ecom Express, Delhivery, and DTDC
What payment options are available?
We accept Credit/Debit Cards, Net Banking, UPI, and Cash on Delivery
Can I apply a promo code or gift card?
Yes! Enter your coupon or gift card code at checkout and click Apply.
Only one coupon can be used per order
How does Cash on Delivery (COD) work?
COD is available for orders up to ₹1500. For higher amounts, please choose prepaid methods like cards or UPI.
What is your cancellation policy?
You can cancel your order before it’s packed at our warehouse.
To cancel, email us or WhatsApp immediately. After packing, cancellation isn’t possible—please follow our return process instead
How do returns and refunds work?
Returns are accepted within 7 days of delivery.
Refunds must be requested within 24 hours of delivery. After that, only replacements or store credits are issued.
(Full details are in our Refund Policy.)
What if an item arrives damaged or is incorrect?
Report damages or incorrect items within 48 hours of delivery, with photos/videos.
We’ll offer a full refund or replacement at no extra cost
Can I return or exchange multiple items from one order?
Returns and exchanges apply at the order level—not item-by-item. One request covers the entire original order
How should I care for my jewellery?
Our jewellery is anti-tarnish but avoid prolonged contact with water.
Store pieces in the included microfiber pouch to protect against scratches and tarnishing
Who do I contact for any questions?
📧 Email: support@kerence.com
📱 WhatsApp: +91‑XXXXXXXX
We’re here to assist you with any order, delivery, or product care issue!