Welcome to Kerence.com. By using our website or placing an order with us, you agree to follow the terms and conditions mentioned below. Please read them carefully.

1. Use of Our Website

• By accessing or using Kerence.com, you agree to:
• Use the website for personal, lawful purposes only.
• Not copy, reproduce, or misuse any content or images from the site.
• Be responsible for all activity under your account (if registered).

2. Product Information

• We try our best to provide accurate product details, images, and pricing. However:
• Product colours may slightly vary due to screen settings.
• Prices, availability, and designs may change without prior notice.
• Some items may be limited in quantity or exclusive.

3. Orders & Payments

• All orders placed are subject to confirmation and availability
• Full payment must be made at checkout to process your order
• We accept secure payments through trusted payment gateways.
• In rare cases, we may cancel or refuse an order (e.g., incorrect pricing, suspicious activity, or unavailable product). In such cases, you will be notified and refunded.

4. Shipping & Delivery

• We offer pan-India shipping. Delivery times vary based on location and product type.
• Estimated delivery dates are shared during checkout.
• We are not responsible for delays caused by courier partners or unforeseen issues (e.g., weather, lockdowns).
• Shipping charges (if any) will be shown at checkout.

5. Returns, Replacements & Refunds

• Return & refund policies are available on our Returns & Refund Policy page.
• Generally, we accept returns within 7 days of delivery for unused and undamaged items.
• Custom or personalized jewellery may not be eligible for return unless defective.

6. Cancellation Policy

• Orders can be cancelled within 24 hours if not yet processed or shipped.
• Once shipped, the order cannot be cancelled.
• For cancellation assistance, contact us at support@kerence.com.

7. Intellectual Property

• All content on this website—logos, text, images, product designs, etc.—is the property of Kerence.com and protected under intellectual property laws. No content may be reused without written permission.

8. User Accounts

• You can shop as a guest or create an account for a better experience.
• Keep your login credentials safe.
• We reserve the right to suspend accounts involved in fraud or misuse.

9. Liability Disclaimer

• We are not responsible for any direct, indirect, or incidental damages arising from the use of our products or website.
• Our jewellery is for decorative use only and should be handled with care.

10. Governing Law

• These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in [Delhi], India.

11. Contact Us

For any questions or concerns related to these Terms, please contact us:

📧 Email: support@kerence.com

🌐 Website: www.kerence.com

Thank you for choosing Kerence – we’re honoured to be a part of your jewellery story.